Frequently Asked Questions

At Park Royal Hospital, we recognize how vital it can be to have the support of friends and family throughout the healing process. We have set visiting hours, but if your loved ones cannot make it during these times, please talk to our staff so that we can make appropriate arrangements.

These are our visiting hours*:

• Unit 2A:
  • Tuesday 5:45-6:45 p.m.
  • Saturday 2:00-2:45 p.m.
• Unit Acute:
  • Wednesday 5:45-6:45 p.m.
  • Saturday 3:00-3:45 p.m.
• Unit 3A:
  • Thursday 5:45-6:45 p.m.
  • Sunday 2:00-2:45 p.m.
• Unit 3B:
  • Friday 5:45- 6:45 p.m.
  • Sunday 3:00-3:45 p.m.

*To reduce the risks associated with COVID-19, we require visitors to wear a mask. Anyone confirming COVID symptoms will not be permitted for visitation.

Your loved ones can call you each day after 3 p.m. on every unit except 3B, where they can call you after 4 p.m. During the admissions process, we will provide you with specific phone numbers your friends and family can use to reach you.

It is important to note that you will not be able to have visitors during the admissions process, and this can extend into the first few days of your stay depending on the nature and severity of your presenting concerns.

We ask that visitors adhere to the following:

• Adults 18 and over are allowed for visitation
• Due to space limitations, each patient is allowed two (2) visitors per session.
• No children will be allowed for visitation for security reason
• Please leave your personal belongings securely locked in your vehicle, with the exception of car keys and identification which will be secured on site and retrieved upon departure only. Park Royal Hospital will not responsible for lost or stolen items
• Refrain from bringing food, beverages, or potentially harmful items into the hospital
• Patients are given a PIN number to protect their privacy. Please have patient PIN available for reception. Visitors without a PIN will not be permitted
• Valid identification will be required by all visitors, e.g., State-issued driver’s  license/ID, student ID, SS card, military ID, or Passport, birth certificate
• There will be no exchange of any items during visitation. Contraband items will not be allowed under any circumstances.
• Visitation will occur in designated locations identified by Park Royal Hospital staff
• Park Royal safety policy strictly prohibits potentially harmful items, weapons, contraband, and illegal substances from being brought into the hospital

Having visitors is completely optional. If there is someone you do not want to visit you while you are under our care, please let us know.

Please bring three days of comfortable, casual street clothing to wear during the day, along with bed clothes to wear at night. We provide laundry facilities on each unit so that your clothing can be washed regularly. The following are acceptable items to bring to the hospital:

• Bras without underwires
• Clothing without ties, strings, straps, belts, or underwires
• One pair of nonslip shoes without ties or laces
• Softcover books if you enjoy reading
• Eyeglasses, dentures, and hearing aids (these are each patient’s responsibility and should be labeled with your name for security)

To keep track of the items you bring to our hospital, we will take inventory of your items and have you sign a completed inventory form. We will also recommend which items to keep in your room or have us hold in a safe or storage.

Park Royal Hospital is not responsible for any lost or stolen items brought to our hospital.

At Park Royal Hospital, we strive to create a safe, secure environment for every patient who seeks support from us. Please leave these items at home when starting inpatient treatment at our hospital:

• Weapons such as firearms, knives, or clubs
• Tobacco and tobacco-related products such as cigarettes, cigars, loose tobacco, chewing tobacco, rolling papers, or pipes
• Explosives such as black powder or fireworks
• Toxic substances such as alcohol-based products, nail polish and remover, aerosol cans, household chemicals, paints, perfume, cologne, or model glue
• Alcohol, alcoholic beverages, or alcohol-based products such as mouthwash, perfume, aftershave, or cologne
• Flammable substances such as lighter fluid, lighters, matches, fuel, paint thinner, or flints
• Electronics with internet access
• Personal cameras of any kind, including film, digital or video cameras, or camera phones
• Personal recording devices such as cassette recorders or some cellphones
• Personal communication devices such as cellphones, pagers, or BlackBerries
• Glass items such as bottles, jars, fish tanks, or mirrors
• Office supplies that could pose a safety risk, such as metal spiral notebooks, metal paper clips, letter openers, spring clips, tape dispensers, or staplers
• Jewelry that could pose a safety risk, such as long chains or necklaces, large rings, or large buckles
• Clothing that could pose a safety risk, such as waistbands with ties or cuffs, large belt buckles, steel-toed or heavy boots, nylons, scarves, or items with long straps
• Personal grooming items that could pose a safety risk, such as hair dryers, curling irons, coloring agents, hair removal products or chemicals, metal nail files, sharp hair accessories, or nail polish or remover
• Hardcover books
• For safety and hygiene reasons, do not bring any bedding from home, including blankets and pillows

Your confidentiality and safety are among our top priorities at Park Royal Hospital. You will be assigned a personal identification number (PIN) during your inpatient stay that you must give to whomever you wish to visit or call you.

If a visitor or caller does not have your PIN or cannot provide the correct PIN, we cannot acknowledge your admission, give them any information about you, or put their call through to you.

You can find your PIN on your wristband. If you are unsure which number it is, please ask a staff member.

We encourage our patients to stay in contact with their loved ones whenever clinically appropriate, so we ensure that you have the option to call them throughout your stay at Park Royal Hospital.

Our goal is to help you focus your full attention on reducing the severity of your symptoms and improving your daily functioning. We offer our patients the chance to call their loved ones during breaks and when there are no scheduled activities currently in progress. This allows them to be more present throughout the recovery process.

You have the right to request release from treatment at any time. However, if we believe that you are unable to care for yourself or at risk of harming yourself or someone else, we may pursue legal options for involuntary commitment.

Click here for a more detailed look at this process.

As you face life-changing decisions about your recovery, it is our hope that the staff at Park Royal Hospital can offer the support and guidance you need to make these decisions with greater ease and confidence.

If you request to be discharged, we will notify your doctor, and you will be discharged within 24 hours unless you withdraw your request or meet the criteria for involuntary placement.

Planning your discharge is a comprehensive process that includes you, your family when clinically appropriate, our multidisciplinary team, your attending physician, and any community resources you may be using or that we might recommend.

A member of the clinical staff, your therapist, or your utilization review case manager will coordinate this process through treatment planning meetings, family sessions, or by phone.

Depending on where you are in your healing process, we may recommend continuing treatment at varying levels of care, including our partial hospitalization program (PHP) or intensive outpatient program (IOP), or through traditional outpatient therapy.

A member of the nursing staff will explain your continuing care instructions before you are discharged. We also work closely with family members to prepare them to better support their loved ones as they transition to a new stage in their recovery.